Privacy Policy

1. Information We May Collect

Depending on how you interact with us, we may collect information including:

Contact Information

• Name;
• Email address;
• Phone number;
• Billing address;
• Shipping address; and
• Company or organisation name, where applicable.

Order Information

• Products purchased;
• Order number;
• Purchase date;
• Invoice information;
• Shipping information; and
• Information relating to cancellation, replacement, refund or warranty requests.

Payment Information

Payments made through our website may be processed by payment service providers such as Razorpay.

We may receive transaction-related information such as:

• Transaction ID;
• Payment status;
• Payment method;
• Amount paid; and
• Refund status.

Sensitive payment credentials such as complete card authentication information are processed through the relevant payment service provider rather than intentionally stored by us.

Product Support Information

When you request installation assistance, technical support, replacement, warranty service or a refund, we may collect:

• Product serial number;
• Photographs;
• Videos;
• Installation information;
• Details regarding your water or plumbing setup; and
• Communications between you and our support team.

Website and Technical Information

When you use our website, certain technical information may be collected automatically, which may include:

• IP address;
• Browser type;
• Device information;
• Website usage information;
• Pages visited;
• Referring pages; and
• Cookies or similar technologies.

2. How We Use Your Information

We may use personal information to:

• Process and fulfil orders;
• Confirm and verify payments;
• Deliver products;
• Issue invoices;
• Communicate order status;
• Provide customer service;
• Provide technical and installation support;
• Process cancellations, replacements, warranty claims and refunds;
• Investigate payment or transaction issues;
• Prevent fraud and misuse;
• Improve our website and services;
• Maintain business and transaction records;
• Comply with legal, accounting, tax and regulatory requirements; and
• Respond to complaints and grievances.

Where required under applicable law, we will rely on an appropriate legal basis or obtain consent for processing personal data.

3. Communications

We may contact customers regarding:

• Orders;
• Payments;
• Delivery;
• Installation;
• Product support;
• Warranty;
• Refunds;
• Safety or service-related information; and
• Other matters directly related to a customer's purchase or enquiry.

Where we send optional promotional or marketing communications, customers may request to stop receiving such communications.

Stopping marketing communications will not prevent us from sending transactional or service-related communications concerning an existing order or product.

4. Payment Processing

Payments may be processed through Razorpay or other authorised payment service providers.

Payment providers process information in accordance with their own privacy and security practices.

We encourage customers to review the privacy terms of the applicable payment provider when completing an online transaction.

5. Sharing of Information

We may share information where reasonably necessary with service providers involved in operating our business, including:

• Payment processors;
• Banks and financial institutions;
• Shipping and logistics providers;
• Installation or technical service providers;
• Website and technology providers;
• Accounting or professional advisers; and
• Government or regulatory authorities where legally required.

We only intend to share information that is reasonably necessary for the relevant purpose.

We do not sell personal information to advertisers.

6. Shipping Providers

Where a physical product is being delivered, customer information such as name, phone number and delivery address may be shared with the relevant shipping, courier or logistics provider for fulfilment and delivery.

7. Cookies

Our website may use cookies or similar technologies for purposes such as:

• Maintaining website functionality;
• Remembering user preferences;
• Understanding website performance;
• Security; and
• Website analytics, where enabled.

Browser settings may allow users to block or delete cookies. Certain website functions may not operate correctly if essential cookies are disabled.

8. Data Security

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Completing orders;
• Providing warranty and after-sales support;
• Maintaining transaction and accounting records;
• Fulfilling legal and regulatory requirements;
• Resolving disputes; and
• Protecting legitimate business interests.

When personal information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal retention requirements.

10. Your Rights

Depending on applicable law, you may have rights concerning your personal data, including the ability to:

• Request information about how your personal data is processed;
• Request correction of inaccurate information;
• Request updating of incomplete information;
• Request erasure of eligible personal information;
• Withdraw consent where processing is based on consent; and
• Raise a grievance regarding the handling of your personal information.

Some requests may be subject to legal, regulatory, accounting, warranty or other legitimate retention requirements.

To submit a privacy-related request, contact us at [email protected].

We may need to verify your identity before processing certain requests.

11. Children's Personal Data

Our website and Sensiblue products are not specifically directed towards children for the purpose of making online purchases.

Where the processing of children's personal data is subject to specific requirements under applicable law, we will handle such information accordingly.

12. External Links

Our website may contain links to external websites or third-party services.

We are not responsible for the privacy practices of third-party websites. Users should review the relevant third party's privacy policy before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices or applicable requirements.

The latest version will be published on this website with its updated effective date.

14. Contact and Grievance Redressal

For questions, privacy requests or complaints regarding the handling of your information, contact: